1. What is EloriaNest?

EloriaNest is a curated online shop built around things we love discovering — from home and lifestyle essentials to beauty, self-care, gifts, and little everyday finds. Every item is selected to fit the feeling of Eloria’s Nest: warm, useful, beautiful, and worth discovering.

2. Where do you ship?

We currently offer shipping within the United States.

3. Is shipping free?

Yes. Shipping within the U.S. is free on all orders.

4. How long will my order take to arrive?

Orders usually require a short processing period before shipping. Delivery times vary depending on the product and destination. Estimated shipping information is provided on the product page or during checkout.

 

5. How can I track my order?

Once your order has been shipped, you’ll receive tracking information by email when available. You can also use our Track My Order page to check your order status.

 

6. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet entered processing or fulfillment.

 

7. Can I return or exchange an item?

Because our products are carefully sourced and fulfilled specifically for each order, we generally do not accept returns or exchanges for change of mind, incorrect selection, or personal preference.
If you receive the wrong item, a seriously damaged product, or an item with a significant defect, please contact us so we can review the issue and help resolve it.

8. What should I do if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible and include your order number along with clear photos or a short video showing the issue. We’ll review the case and, where appropriate, work with you on a suitable resolution.

9. What payment methods do you accept?

We currently accept secure online payments through PayPal and Stripe.

10. How can I contact EloriaNest?

You can reach us through our Contact Us page. You can also contact us directly via WhatsApp or Telegram using the contact details provided on our homepage and Contact Us page.

If you’re contacting us about an existing order, please include your order number so we can assist you more quickly.

11. What if my package is delayed or appears to be lost?

hipping times can occasionally be affected by carriers, weather, customs, or other circumstances outside our control. If your tracking information has not updated for an extended period or your package appears to be lost, please contact us and we’ll review the shipment status with you.