At EloriaNest, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with service providers involved in operating our store.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Account information
  • Order and purchase details
  • Payment-related information necessary to process your order
  • Customer service communications
  • Information you provide when reporting a product issue
  • Photos, videos, or other documentation you voluntarily provide regarding an order or product
  • IP address, browser type, device information, and website usage information
  • Cookie and similar tracking information

EloriaNest does not store your full payment card details. Payments are processed through third-party payment providers such as PayPal and Stripe, according to their respective privacy policies and terms.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders
  • Process payments
  • Provide shipping and tracking information
  • Manage your account
  • Respond to questions and customer service requests
  • Investigate product, delivery, or order-related issues
  • Verify information relating to complaints, refunds, returns, or replacement requests
  • Prevent fraud, abuse, unauthorized transactions, and other misuse of our services
  • Improve our website, products, and customer experience
  • Send service-related communications
  • Send marketing communications where permitted by law and where applicable consent has been provided
  • Comply with legal, regulatory, accounting, and security requirements

3. Order and Customer Service Records

When you place an order or contact EloriaNest regarding an order, we may retain relevant information and communications necessary to administer the transaction and resolve any subsequent issue.

If you report that an item is damaged, defective, incorrect, missing, or materially different from the product description, we may request photographs, videos, order information, packaging information, or other reasonable documentation needed to investigate the matter.

Providing accurate information and reasonable supporting evidence helps us evaluate your request fairly and efficiently.

4. Payment Providers

Payments may be processed through third-party payment providers, including PayPal and Stripe.

These providers may independently collect and process information in accordance with their own terms, privacy policies, security procedures, and dispute-resolution rules.

We may provide relevant transaction, order, shipping, communication, and other supporting information to a payment provider when necessary to process a payment, prevent fraud, investigate a transaction, or respond to a payment dispute or chargeback.

5. Shipping and Fulfillment Providers

To fulfill your order, we may share necessary information with shipping carriers, fulfillment providers, suppliers, logistics companies, and other service providers involved in delivering your order.

Only information reasonably necessary for fulfillment and delivery will be shared.

6. Cookies and Similar Technologies

EloriaNest uses cookies and similar technologies to operate the website, remember preferences, maintain account sessions, understand website usage, improve functionality, and, where applicable, support marketing and analytics.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may use third-party services for payment processing, analytics, security, website functionality, customer support, shipping, advertising, and other operational purposes.

These third parties may process information according to their own privacy policies and applicable laws.

8. Embedded Content

Pages on our website may contain embedded content such as videos, images, social media content, or other third-party features.

Embedded content may collect information, use cookies, or record your interaction with the content in accordance with the policies of the third-party provider.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, legal compliance, and record-keeping.

The retention period may vary depending on the type of information and the reason it was collected.

10. Information Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, or otherwise control certain information.

To make a privacy-related request, please contact us through our Contact Us page.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

EloriaNest is not intended for children who are not legally permitted to make online purchases in their jurisdiction. We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through:

EloriaNest
Website: https://elorianest.com
Contact Us: https://elorianest.com/contact-us/