At EloriaNest, we carefully select, source, and fulfill the products offered in our store. Because many of our products are sourced and fulfilled specifically for each order, we maintain a limited return and refund policy.

By placing an order with EloriaNest, you acknowledge that you have reviewed the product information, description, images, available options, specifications, measurements, colors, and other relevant information before completing your purchase.

Please read this policy carefully before placing your order.

1. Our Return Policy

EloriaNest generally does not accept returns or exchanges for change of mind or personal preference.

Returns, exchanges, or refunds are not normally available simply because:

  • You changed your mind after placing an order
  • You no longer want the product
  • You selected the wrong size, color, variant, model, or quantity
  • You misunderstood the product description or specifications
  • The product is different from what you personally expected, while still matching the information provided on the product page
  • You found the product cheaper elsewhere
  • You purchased the item as a gift and the recipient does not like it
  • You ordered the wrong item by mistake
  • The product does not suit your personal preference or taste

Please review all product information carefully before placing your order.

2. When We May Offer a Refund, Replacement, or Other Resolution

We will review legitimate requests where an item:

  • Arrives significantly damaged
  • Is materially defective
  • Is materially different from the product description
  • Is the wrong product or variant
  • Is missing from the order
  • Has another significant issue that reasonably requires resolution

Each case is reviewed individually.

Depending on the circumstances, and where appropriate, EloriaNest may offer a replacement, partial refund, full refund, store credit, or another reasonable resolution.

A refund or replacement is not automatically guaranteed simply because a customer reports a problem.

We first need to review the circumstances and supporting evidence.

3. Contact Us Before Requesting a Refund or Opening a Payment Dispute

If you experience a problem with your order, please contact EloriaNest first and give us an opportunity to investigate and resolve the issue.

Please do not immediately initiate a PayPal dispute, card chargeback, or other payment dispute without first contacting us regarding the problem.

We are committed to reviewing legitimate concerns and working with customers to reach an appropriate resolution.

Where a customer contacts us before opening a payment dispute, we can usually investigate the order much more efficiently.

This approach is also consistent with PayPal’s current Buyer Protection guidance, which states that buyers should attempt to resolve the issue directly with the seller before filing a PayPal Buyer Protection claim.

4. Evidence May Be Required

To properly investigate a product-related complaint, we may request reasonable supporting evidence.

Depending on the issue, this may include:

  • Your order number
  • Photos of the product
  • Photos of the packaging and shipping label
  • A video demonstrating the reported defect or problem
  • Photos showing the received product and its condition
  • A description of the issue
  • Other information reasonably necessary to verify the claim

Please do not discard the product, packaging, or shipping materials before contacting us if you believe there is a problem with your order.

Failure to provide reasonable evidence when requested may prevent us from properly verifying the claim.

5. Incorrect or Unverified Claims

EloriaNest reserves the right to reject requests that cannot reasonably be verified or that are inconsistent with the order information, product description, shipping records, customer communications, or other available evidence.

We do not provide refunds or replacements solely on the basis of an unsupported allegation.

Providing false, misleading, manipulated, or fraudulent information in connection with a refund or replacement request may result in the request being rejected.

We may retain relevant records and evidence relating to such requests for fraud prevention, dispute resolution, legal, and business purposes.

6. Product Descriptions and Customer Responsibility

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colors, and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Screen and display settings
  • Lighting and photography
  • Manufacturing variations
  • Measurement methods
  • Product batches
  • Reasonable differences between product images and the physical product

Such minor differences do not automatically constitute a defect or qualify for a refund.

Customers are responsible for reviewing the available product information before purchasing and selecting the appropriate product, variant, size, color, and quantity.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

Please include:

1. Your order number
2. A description of the issue
3. Clear photographs of the product
4. Photographs of the packaging and shipping label where relevant
5. A video if the issue cannot reasonably be demonstrated through photographs

We will review the information and determine the appropriate next step.

Depending on the circumstances, we may request additional information before reaching a decision.

8. Items That Have Been Used, Modified, or Damaged by the Customer

We generally cannot accept responsibility for problems caused by:

  • Improper use
  • Accidental damage
  • Misuse
  • Neglect
  • Failure to follow product instructions
  • Unauthorized modification or alteration
  • Normal wear and tear
  • Damage occurring after delivery through customer handling

Where appropriate, we may request evidence to determine whether a reported problem existed when the product was received.

9. Return Shipping

If a return is approved by EloriaNest, do not send the product back before receiving instructions from us.

Unauthorized returns may not be accepted or processed.

Where a return is approved because of a verified issue attributable to the order, EloriaNest will provide instructions regarding the return process and any applicable shipping arrangements.

We are not responsible for products returned without prior authorization.

10. Refund Processing

If a refund is approved, it will normally be issued through the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on the payment provider, bank, or card issuer and is outside our direct control.

Once a refund has been issued, we will consider our refund obligation fulfilled to the extent permitted by applicable law and the rules of the relevant payment provider.

11. Payment Disputes and Chargebacks

If you experience an issue with an order, we strongly encourage you to contact EloriaNest first so that we can investigate and attempt to resolve the matter.

If a payment dispute, chargeback, or PayPal claim is opened, EloriaNest may provide the relevant information and evidence available to us, including:

  • Order information
  • Product description and specifications
  • Product page information applicable at the time of purchase
  • Payment records
  • Shipping and tracking information
  • Delivery confirmation
  • Customer communications
  • Refund or replacement records
  • Photographs or videos supplied by the customer
  • Our published policies
  • Other relevant transaction records

We will respond to payment disputes in accordance with the applicable procedures and deadlines of the relevant payment provider or financial institution.

For Stripe payments, the dispute decision is made by the relevant card issuer rather than Stripe itself.

For PayPal payments, PayPal may review the information and documentation submitted by the parties under its applicable dispute and Buyer Protection procedures.

12. No Double Recovery

Customers may not receive a refund or other financial recovery from EloriaNest and then seek or retain a second recovery for the same transaction through another source.

If you have already received a refund, replacement, credit, or other resolution from EloriaNest or another source relating to the same transaction, please disclose this when communicating with us or a payment provider.

PayPal’s Buyer Protection terms also address the prohibition on obtaining double recovery for the same purchase.

13. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We can only cancel an order if it has not yet entered processing or fulfillment.

Once an order has entered processing, been fulfilled, or been shipped, cancellation may no longer be possible.

14. Policy Does Not Limit Applicable Rights

Nothing in this Refund and Returns Policy is intended to exclude, restrict, or override any rights or protections that cannot legally be excluded under applicable law or the applicable rules of a payment provider.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.

15. Contact EloriaNest First

If something isn’t right with your order, please give us the opportunity to help.

Before opening a payment dispute or requesting a chargeback, contact us with your order number and a clear description of the issue.

Our goal is to review legitimate problems fairly, prevent misunderstandings, and find an appropriate solution whenever possible.

Contact EloriaNest:
https://elorianest.com/contact-us/